SECURE ONLINE SHOPPING:

We know that it is important to feel safe while giving credit card information over the Internet. In order to protect your information we provide Secure Socket Layer (SSL) protocol for personal data and credit card encryption. Encryption is the process by which software scrambles all data in transit to ProMagnet.com. We process all credit card information with Authorize.Net™, the leading provider in Internet Merchant Services. If you still prefer not to order online with encryption, you may send us your credit card information, check, or money order via U.S. Postal Service.

CONFIDENTIALITY OF INFORMATION GUARANTEE:

Pro Magnet does not sell or distribute any information we acquire from our customers. This includes your e-mail address, postal address, phone number, and any other personal data. We honor your right to privacy!

RETURNS:

To return goods, please save item(s) and original packaging. Be sure to include the vinyl holder or clam shell along with a copy of your invoice stating a brief explanation for why you are not satisfied with the item(s). We will gladly replace it with a new selection of your choice or refund you for the cost of the item(s) (less S&H). You have a 30 Day money back guarantee on all items. 

We have a one year warranty on all bedding. This warranty is valid only on failed construction or components.  All mattress pads, pillow pads, pet beds, and travel pads come with a 90 day money back guarantee but must be returned in original packaging with no damage to the product.  

To return mattress, pillow, pet, or travel pads please read the following.  We will not take back any pads with any type of tear, burn, dirt, or stain on them.  A minimum of a 60 day trial is required for all bedding to give your body time to adjust to sleeping on magnets.  You have 90 days to return your pad. So, after your 60 day trial you must ship your product back before your 90 days is over.  You will only receive a full refund on the product if you send it back in its original bag or a plastic bag of your choice for protection.  If you return your product and fulfill this request we will give you the entire amount of your product back excluding any shipping cost.  Our pads have polyester and nylon in the material so keep in mind we will not be able to reimburse shipping cost if you have allergies to polyester or nylon.  Please call before returning product 1-877-858-9082.

SALES TAX:

All State of North Carolina residents are required by law to pay a 7% sales tax.

 

TURN AROUND TIME:

Orders that are placed during weekdays by 2:00 PM will usually go out that day. Orders placed on the weekend, will usually ship out on Monday depending upon size of order and quantities in stock. Occasionally, orders do take longer if a product is placed on back order. If prompt delivery is a concern, please call or email us for product availability.

RETURNED CHECKS:

Any checks being returned due to insufficient funds or any other reason will be submitted for collection immediately. Each returned check will result in a twenty-five dollar ($25.00) service charge to the consumer.

DELIVERY TERMS:

Orders are shipped via the United States Postal Service  unless otherwise specified. Mattress, pillow pads, and pet pads will most often be shipped FedEx ground.  If you have special shipping needs please call our toll-free number.  If you are going to be out of town please stop your mail or arrange for someone to pick up your mail because we cannot be responsible for lost orders.  If you give us a specific delivery date for when you will be back in town we can arrange that as well.  If you desire a signature required please call us or specify that on your order because we are charged an extra fee for a "signature required" order. 

SHIPPING AND HANDLING CHARGES:

Shipping and Handling charges are determined strictly by the weight and destination of your order. Cost is based on quantity, weight and dimensions of product and insurance.  If orders are placed by 2:00 PM Eastern time they will usually go out the same day.  Please choose a shipping method when you get to the ordering page with your shopping cart.  We offer you the least expensive shipping option which is USPS priority mail for $5.75 with delivery confirmation.  However, this does not include insurance and if your items are lost or damaged we cannot be responsible.  If you want to spend less money on shipping and take a chance then you can choose the $5.75 option.  We offer insurance starting at an additional $1.65.  We also offer express mail for only $18.25 but please notice that it is not guaranteed overnight in some rural areas.  Our other options are via FedEx so please pay close attention to the shipping options on your shopping cart page.  Please feel free to call with any questions.

INDEMNIFICATION:

All customers and users of Pro Magnet, this web site, and the Norso merchandise contained within agree to indemnify and hold Pro Magnet, its employees, suppliers, and affiliates harmless from any dispute which may arise from a breach of this agreement. In addition, the customer agrees to hold Pro Magnet, harmless from any claims and/or expenses, including any and all reasonable attorney's fees and court costs, related to the customer's use of this web site and the Norso merchandise contained within.

TERMS OF SERVICE:

Pro Magnet, reserves the right to refuse service to anyone.

PRICES, CHARGES, AND PAYMENT:

All prices are in U.S. Dollars. All charges must be paid in U.S. dollars. All international money orders must be drawn from U.S. funds. Pro Magnet, reserves the right to change the prices of merchandise sold on this web site at any time.

INTERNATIONAL DUTIES/TAXES:

Please be aware that we are not responsible for any duties or value-added taxes that may be assessed by your local Customs office.

 

MEDICAL CLAIMS:

Norso magnetic therapy products are not sold as medical devices. Our Norso magnetic products are not sold to cure diseases. No guarantee of effectiveness of product is made, effectiveness varies from person to person. Magnetic therapy is not intended to replace any instructions, prescriptions or directions prescribed by your doctor. Not recommended for persons wearing a pacemaker, defibrillator, or any other implanted electro-medical device or if you are pregnant. Keep magnets away from computer disks, videotapes, video monitors, credit cards and any other magnetic media.