Shipping and Returns

SHIPPING AND HANDLING CHARGES:

Shipping and Handling charges are determined strictly by the weight and destination of your order. Cost is based on quantity, weight and dimensions of product, and insurance.  Orders other than bedding, pet pads and car seats usually ship out the same day if they are placed by 2:00 PM Eastern time. 

We offer you the least expensive shipping option which is USPS priority mail which comes with delivery confirmation and $50.00 of insurance.  However, this does not include insurance for items over $50.00 and if your items are lost or damaged we cannot be responsible.   We offer insurance for packages over $50.00.  We also offer USPS express mail but please note that it is not guaranteed overnight in some rural areas.  Our other options are FedEx and UPS so please pay close attention to the shipping options on your shopping cart page.  All bedding, pet pads, and car seats will ship out FedEx and we cannot guarantee "same day service" on these items.

If you have any special shipping needs please contact us by phone.  If you need a signature required delivery please specify this on your order.

For orders outside the USA please note we cannot estimate any taxes or duties you might be charged from your country.  You are responsible for all duties and taxes that might be charged once your package arrives in your country.

DELIVERY TERMS:

Orders are shipped via the United States Postal Service unless otherwise specified. Mattress, pillow pads, and pet pads will most often be shipped in a separate box from other magnetic items and they will arrive via FedEx ground.  If you have special shipping needs please call our toll-free number.  If you are going to be out of town please stop your mail or arrange for someone to pick up your mail because we cannot be responsible for lost orders.  If you give us a specific delivery date for when you will be back in town we can arrange that as well.  All of the FedEx bedding items will require a signature. 

If you need your product by a certain date you must specify or call our toll-free number. 

TURN AROUND TIME:


Orders (other than bedding) that are placed during weekdays by 2:00 PM Eastern time will usually go out that day. Orders placed on the weekend, will usually ship out on Monday depending upon size of order and quantities in stock. Occasionally, orders do take longer if a product is placed on back order. If prompt delivery is a concern, please call or email us for product availability.

For mattress pads, pillow pads, car seats, and pet pads please allow 3-4 days for the items to ship and 4-5 days for FedEx ground delivery.  If you need these products by a deadline we suggest you call us at our toll-free number 1-877-858-9082.

 

RETURNS:

We guarantee the quality and crafting of our Norso magnets. If you are not completely satisfied we will gladly accept a return for exchange or for refund (less S&H), provided the item complies with our return policy.

Items other than bedding, car seats and pet pads: We offer a thirty day money back guarantee.  Your item must be returned within thirty (30) days from the date of shipment.  

There are no returns on pet pads, books, tape or adhesive patches.

ProMagnet will not accept returns on items that have been laundered, or specially customized. Pro Magnet will not accept returns of damaged items as a result of misuse, neglect, or improper environmental conditions.  All product must be returned in its original packaging with a copy of the invoice and the reason for return.  To insure a full refund please call first to receive your RMA number.  If you need a physical address for UPS or FedEx call 1-877-858-9082.

For pillow pads and mattress pads:  For non-pet owners and non-smokers the following return policy applies for bedding.  For any type of bedding we offer a 45 day money back guarantee.    We must receive your product within 45 days from the date of your invoice.  You have a 30 day trial for your magnetic pad.  If you receive your pad and see that you would like to trade your pad for a different thickness please ship your pad back immediately and we can exchange your mattress pad.


Please note: This product is personal in nature and we cannot accept any returns or exchanges on any pads if you have pets or animals or if anyone in your home is a smoker.  There are no exceptions to this policy so please choose your product carefully.   

We cannot offer any refunds on pads with any type of tear, burn, smoke aroma, odor, animal hair, dirt, or stain on them.  If your pad has been cleaned or laundered we will not be able to issue you a credit.  If you return your product according to these conditions we will credit your product cost back, excluding any shipping cost.  Please keep in mind that we will not be able to reimburse shipping cost if you have allergies to polyester, nylon, or any other materials used in our pad.  

To protect yourself during return shipping you will need to send your product back in its original bag and box or a bag and box equally substantial.  If you discard your plastic bag you will need to supply your own plastic bag in case your product gets damaged or wet during the return shipping process.  We will not refund damaged goods.

 

SALES TAX:

All State of North Carolina residents are required by law to pay a 7 % sales tax.

 

TURN AROUND TIME:


Orders (other than bedding) that are placed during weekdays by 2:00 PM Eastern time will usually go out that day. Orders placed on the weekend, will usually ship out on Monday depending upon size of order and quantities in stock. Occasionally, orders do take longer if a product is placed on back order. If prompt delivery is a concern, please call or email us for product availability.

For mattress pads, pillow pads, car seats, and pet pads please allow 3-4 days for the items to ship and 4-5 days for FedEx ground delivery.  If you need these products by a deadline we suggest you call us at our toll-free number 1-877-858-9082.

 

RETURNED CHECKS:

Any checks being returned due to insufficient funds or any other reason will be submitted for collection immediately. Each returned check will result in a twenty-five dollar ($25.00) service charge to the consumer.
 

Please feel free to call with any questions. 1-877-858-9082 Toll-free